Axis Bank Credit Card Customer Care Numbers

Axis Bank provides a 24*7 dedicated credit card customer care number for all banking and non-banking customers to address their concerns and queries related to Axis Bank credit cards. Customers can contact Axis bank credit card customer care via phone, SMS, e-mail or postal address. Axis Bank, one of the leading private sector banks in India, offers a wide range of financial services. It has around 56,000 employees and a vast network of 3,000+ branches, 14,000+ ATMs, and 9 international offices.

Axis Bank Credit Card Toll-Free Numbers

Credit card customers can contact 24*7 Toll-Free number – 1800 200 3344 to get an instant response to credit card related queries. However, banking or non-banking customers can use the toll-free number provided by Axis Bank to register their complaints or ask general queries related to credit card such as interest rates, credit card application status etc..,

In case of loss/theft of credit card, customers can report immediately by calling to the 24*7 Axis Bank toll-free number. By registering complaint as soon as possible, customers can avoid misuse or fraudulent transactions on credit card. Customers can get their credit card balance or the mini statement through SMS by simply calling toll-free numbers.

Credit Card enquiries 1800 209 5577, 1800 103 5757
Balance Enquiry: 18004195858, 1800 419 5959
Mini Statement:  1800 419 6969, 18004196868

Axis Bank Credit Card SMS Customer Service Number

Credit card holders can access customer care assistance by sending SMS request to 5676782 from their registered mobile number to get their credit card balance or the mini statement.

Axis Bank Credit Card Customer Care Email ID

Axis Bank customers can contact support team through email by submitting the online complaint form related to credit card queries which is available on the Axis Bank website. Credit cardholders must provide their registered Email-ID on the complaint form for communication via emails. Axis Bank customers can also alternatively contact the grievance redressal officers by sending an email to customer.services@axisbank.com

Axis Bank customer care Email-ID list:
  • Credit cards – creditcards@axisbank.com
  • Miles & More, Privilege and Signature Credit Cards – Premium.cards@axisbank.com
  • NRI services – nri.services@axisbank.com
  • Bank accounts/Liabilities account related issues – customer.service@axisbank.com
  • Forex cards/travel currency related – travel.currency@axisbank.com
  • Retail loans – loans@axisbank.com
  • Merchant services – merchant.services@axisbank.com
  • Axis Remit – axisremit@axisbank.com

* Above given Email-id can help to raise complaints about specific products

Axis Bank Credit Card Grievance Nodal Officers Contact Details

If the customer’s issues or concerns are still not resolved or they are not satisfied with the grievance redressal officers, then they can reach to Nodal officers through call. Additionally, customers can contact the Nodal Officers via Axis Bank postal Address.

Grievance Redressal complaint forms are available on Axis Bank official websites. The customer needs to fill his/her details on the form with a detailed note of their grievance. A signed form should be submitted to the Axis Bank Nodal Officer at the address mentioned below:

Address: Nodal Officer – Grievance Redressal, Axis Bank Ltd., NPC1, 5th Floor, “Gigaplex”, Plot No. I.T.5, MIDC, Airoli Knowledge Park, Airoli, Navi Mumbai – 400 708.

Credit cardholders can also send an email containing scanned image copy of the duly filled-in form to nodal.officer@axisbank.com.

Nodal Officers Contact Details by Region

Regions Officer Contact Details
Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland and Tripura Mr. Munindra Nath Bharali Ph: 0361-2340029
Address: Administrative Office, Chibber House, 3rd Floor, G S Road, Guwahati. Assam 781 005
West Bengal and Sikkim Mr. Dibyendu Banerjee Ph: 033-22829384
Address: 1 Floor, 5 Shakespeare Sarani, Kolkata –700071
Orissa Mr. R. R. Rath Ph: 0674-6943202
Address: Plot no.1, Ground Floor, Nandighosh Estates, Bapujinagar, Bhubaneswar – 751009 (Odisha).
Delhi, Haryana, Jammu and Kashmir and Ghaziabad district of Uttar Pradesh Mr. N M Raja Ph: 011-43506503
Address: 1st Floor, Ashoka Estate, 24 Barakhamba Road, New Delhi- 110001
Himachal Pradesh, Punjab and Union Territory of Chandigarh Mr. Rakesh Langar Ph: 0172-5037181
Address: 2nd Floor, SCO – 369 & 370, Sector – 34 A, Chandigarh – 160022
Rajasthan Mr. Manoj Dikshit Ph: 0141-4076752
Address: 1st Floor, Shanti Towers, Hawa Sadak, B-115, Civil Lines, Jaipur. Rajasthan-302006
Bihar and Jharkhand Dr. Abhay Kumar Deepak Ph: 0612-6531676
Address: 1st Floor, Udaiman Apartment, Boring Road, Patna 800001
Uttarakhand and Uttar Pradesh (excluding District of Ghaziabad) Mr. Tuhin Sarkar Ph: 0522-4917202
Address: 1st Floor, U P Co-Operative Bank Building, 2, M G Marg, Hazratganj, Lucknow – 226001.
Maharashtra and Goa Mr. Ashok Ramakrishnan Ph: 022-71315230
Address: Axis Bank Ltd. NPC -1, 5th Floor “Gigaplex”,Plot No .I.T 5, MIDC ,Airoli Knowledge Park, Airoli, Navi Mumbai – 400708
Madhya Pradesh and Chhattisgarh Mr. D. N. Mahaku Ph: 0755 – 4097920
Address: 2nd Floor, “The Infinity”, Near Hotel Tulsi Exotica, M.P.Nagar, Zone – II, Bhopal – 462011.
Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu Mr. P Krishnamurthy Ph: 079-66135401
Address: Shivalik – Ishan, 3rd _oor, Near C. N. Vidyalaya, Ambavadi, Ahmedabad – 380015
Andhra Pradesh Mr. P. B. Kumar Ph: 040-27540060
Address: Abhinandan Towers, 6-3-249/3, Road No 1, Banjara Hills, Hyderabad -500034
Karnataka Mr. S. Shankara Ph: 080-23000410
Address: No 41, Seshadri Road, Anand Rao Circle, Bangalore 560 009
Tamil Nadu, Union Territories of Pondicherry and Andaman and Nicobar Islands Mr. L. Subramanian Ph: 044-28285992
Address: 82, Dr. Radhakrishnan Salai, Mylapore, Chennai. Tamil Nadu – 600004.
Kerala and Union Territory of Lakshadweep Mr. T. Madhu Ph: 0484-4422089
Address: 41/418, 5 Floor, Chicago Plaza, Rajaji Road, Ernakulam, Kochi – 682 035

Axis Bank Principal Nodal Officer Contact Details

If credit cardholders are not satisfied with the Nodal Officer’s solution to their complaint and want to take up their  concerns with higher officials then they can reach to designated Principal Nodal Officer. Below are the contact details and postal addresses of Principal Nodal Officer located in India.

Address: Executive Vice President and Head of Retail Banking Operations, Axis Bank Ltd., Corporate Office, Bombay Dyeing Mills Compound, Pandurang Budhkar Marg, Worli, Mumbai – 400 025.

Axis Bank Customers can also send an E-mail to pno@axisbank.com. The principal Nodal officer generally responds within a 10 working days.

Bank Ombudsman’s Contact Details

If the Principal Nodal offices didn’t respond or provide satisfactory resolution on given credit card grievance within 30 days of complaint lodging. Then customers can directly approach the Banking Ombudsman.

Operational Regions Officer Address Telephone number
Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu Shri Sunil T. S. Nair C/o Reserve Bank of India La Gajjar Chambers, Ashram Road, Ahmedabad-380 009 Tel.No.26582357/ 26586718 / 2657 5807 Fax No.079-26583325
Karnataka Shri. M. Palanisamy C/o Reserve Bank of India 10/3/8, Nrupathunga Road Bangalore-560 001 Tel.No.22210771/22275629 Fax No.080-22244047
Madhya Pradesh and Chhattisgarh Shri A.F. Naqvi C/o Reserve Bank of India Hoshangabad Road, Post Box No.32, Bhopal-462 011 Tel.No.2573772/2573776 Fax No.0755-2573779
Orissa Shri B. K. Mishra Banking Ombudsman for Odisha, C/o Reserve Bank of India Pt. Jawaharlal Nehru Marg Bhubaneswar-751 001 Tel.No. 0674-2394844 Fax No. 0674-2393906
Himachal Pradesh, Punjab and Union Territory of Chandigarh and Panchkula, Yamunanagar and Ambala Districts of Haryana. Shri R.K. Sood C/o Reserve Bank of India 4th Floor, Sector 17, Central Vista Chandigarh – 160 017 Tel.No.0172-272 1109/2721011/2784261 Fax No.0172-2721880
Tamil Nadu, Union Territories of Puducherry (except Mahe Region) and Andaman and Nicobar Islands Shri U. Chiranjeevi C/o Reserve Bank of India, Fort Glacis, Chennai 600 001 Tel No. (044) 2539 5964 / 25399170 /25399159/25399158 Fax No.044-25395488
Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland and Tripura Shri Anand Prakash C/o Reserve Bank of India Station Road, Pan Bazar Guwahati-781 001 Tel.No.2542556/2540445 Fax No.0361-2540445
Andhra Pradesh Dr. N. Krishna Mohan C/o Reserve Bank of India 6-1-56, Secretariat Road Saifabad, Hyderabad-500 004 Tel.No.23210013/23243970 Fax No.040-23210014
Rajasthan Shri R Giridharan C/o Reserve Bank of India, 4th floor Rambagh Circle, Tonk Road Jaipur-302 052 Tel.No.(0141)5107973/5101331 Fax No.0141-2562220
Uttar Pradesh (excluding Districts of Ghaziabad and Gautam Budh Nagar) and Uttaranchal Shri A K Naskar C/o Reserve Bank of India M.G. Road, Post Box No.82 Kanpur-208 001 Tel.No.(0512) 2306278/2306330 Fax No.0512-2305938
West Bengal and Sikkim Dr. (Smt) S. Chattopadhyay C/o Reserve Bank of India 15, Netaji Subhas Road Kolkata-700 001 Tel No.(O) : (033)2230-4982 Fax No.033-22305899
Maharashtra and Goa Smt. Rose Mary Sebastian C/o Reserve Bank of India Garment House, 3rd Floor, Dr. Annie Besant Road, Worli, Mumbai-400 018 Tel.No.24924607/24960893/ 2493 3358 Fax No.022-24960912
Delhi, Jammu & Kashmir, Haryana (except the districts of Ambala , Yamunanagar and Panchkula), and the districts of Ghaziabad and Gautam Budh Nagar of Uttar Pradesh Shri R K Tandon C/o Reserve Bank of India, Sansad marg, New Delhi – 110001 Tel No. (011) 23730632 / 23730633 / 23766130 / 23766131 Fax No. 011- 23725218/23725219
Bihar and Jharkhand Shri Patric Barla C/o Reserve Bank of India, Patna-800 001 Tel.No.2322569/2323734 Fax No.0612-2320407
Kerala and Union Territory of Lakshadweep and Union Territory of Puducherry (only Mahe Region). Shri A Madasamy C/o Reserve Bank of India Bakery Junction Thiruvananthapuram- 695033 Tel.No.0471-2326852 /2332723/2323959 Fax No.0471-2321625

 Axis Bank Credit Card International Toll-Free Numbers

Axis Bank provides 24*7 International helpline numbers for NRI customers to resolve or answer customers’ queries related to banking products.

Country                                                                                        Toll-Free Number                                                              
USA 1855 205 5577
Canada 1855 436 0726
Saudi Arabia 800 850 0000
India 8001085577
UK 0808 178 5040
Australia 1800 153 861
Qatar 00 800 100 348
Singapore 800 1206 355
UAE 8000 3570 3218
Bahrain 800 11 300

Axis Bank Overseas Grievance Redressal Process

If Axis Bank’s NRI customers are not satisfied with customer care representative services or response, they can take up their concerns with grievance redressal officers by following the steps listed below:-

  1. Customer needs to submit online grievance redressal form on Axis Bank website(on Overseas Banking Grievance Redressal page).
  2. If Bank Officials don’t reply within 10 Days or if customers are not satisfied with given solutions then customers can escalate their complaint to Nodal officers. To register the complaint with the nodal officer, customers need to submit the online form which is available on Axis Bank website under Overseas Banking Grievance Redressal page.
  3. If NRI credit cardholders are not satisfied with the Nodal Officer’s solution to their complaint and want to escalate his/her concerns to higher officials, then they can reach to designated Principal Nodal Officer. To register their complaint with the Principal nodal officer, customers need to submit the online form which is available in Axis Bank website under Overseas Banking Grievance Redressal page.However, most of the customer or issues will be resolved at any given levels, if the issue or concerns are still not resolved, then customers can reach to Banking Ombudsman of the country to escalate his/her complaint.