HDFC Bank Credit Card Customer Care Number (Toll-Free Helpline Service)

HDFC Bank Limited was founded in 1994 and is one of the leading private sectors banks in India with 80k+ employees, 4,715 branches and 12,260 ATM’s. It has its headquarters in Mumbai, Maharashtra and has a presence in Bahrain, Hong Kong, and Dubai. HDFC values their customer satisfaction and it offers 24*7 support to help with product information, complaint, grievances or suggestion. HDFC has a dedicated team manning the HDFC Credit Card Customer Care Toll-free Number Service to address any customer grievances.

HDFC Credit Card Toll-Free Helpline Number

If the credit card is lost/stolen, HDFC customers can report immediately by calling the 24*7 toll-free number and can avoid misuse or fraudulent transactions on their credit card. HDFC Bank customers and non-customers can dial HDFC Phone Banking Toll-free helpline number-1800-425-4332 for BSNL/ MTNL Landline for queries regarding products, credit card offers or services.

*All HDFC Bank  IVR transactions are available 24×7 and customer care agent-assisted services are available between 9.30 am to 6.30 pm from Monday to Saturday (agent-assisted is not available on 2nd & 4th Saturdays, all Sundays and Bank Holidays).

HDFC Bank Credit Card Customer Care Number By State

State Customer Care Number
Arunachal Pradesh, Mizoram, Nagaland
Tripura, Meghalaya, Manipur
1800 345 3333 (Toll-free from BSNL landlines)
Assam 99571 93333 (Toll-free from BSNL landlines)
West Bengal, Sikkim 98310 73333
Jammu & Kashmir, Himachal Pradesh 1800 180 4333 (Toll-free from BSNL landlines)
Uttar Pradesh, Uttarakhand 99359 03333
Bihar, Jharkhand 1860 266 6161
Gujarat 98982 71111
Haryana 99962 43333
Punjab 98153 31111
Rajasthan 98750 03333
Maharashtra, Goa 98906 03333
Andhra Pradesh 99494 93333
Karnataka 99458 63333
Kerala 98956 63333
Madhya Pradesh, Chhattisgarh 98936 03333
Orissa 99379 03333
Tamil Nadu, Pondicherry 98936 03333
Andaman and Nicobar 98310 73333

HDFC Bank Credit Card Customer Care Number By City

City Customer Care Number
Ahmedabad, Bengaluru, Chennai,
Delhi/NCR, Hyderabad, Mumbai, Kolkata, Pune
6160 6161
Patna 1860 266 6161
Lucknow, Chandigarh, Kochi,
Indore, Jaipur
1860 266 6161

HDFC Bank Mail Address

HDFC Bank Customers can send their credit card related queries, feedback or complaints to the addresses listed below:

By Post: Manager, HDFC Bank Cards Division
PO Box No. – 8654,
Thiruvanmiyur PO,
Chennai – 600 041

By Courier: Manager, HDFC Bank Cards Division,
No. 8, Lattice Bridge Road,
Thiruvanmiyur,
Chennai – 600 041

HDFC Bank Customer Grievance Redressal Officer

If the Credit Card holder is not satisfied with the customer care service for addressed issues or complaints, they can reach the grievance redressal officer by 3 ways:

1) Email: Visit HDFC grievance redressal page (Click Here) and fill the mandatory details on the contact form and click on submit.

2) Call: To resolve HDFC credit card complaints/issues customers can reach grievance redressal officers by dialing 044-23625600

*HDFC grievance redressal officers availability timings: Monday to Saturday (9:30 AM – 5:30 PM)

3) Mail: HDFC customer can write to the Grievance Redressal Officer, HDFC Bank Cards Division, 8, Lattice Bridge Road, Thiruvanmiyur, Chennai-600041.

The grievance redressal from HDFC Bank has a pre-defined policy, as per RBI guidelines. It is open to all customers. Moreover, quick and effective redressal for all customer complaints can be obtained. Grievance Redressal Officer will respond to customers within 10 working days. Kindly note one can avail grievance redressal officer’s service only when the customer issues are not resolved with the customer care service representative.

HDFC Bank Nodal Officers / Principal Nodal Officer

If the customer is not satisfied or is not able to resolve his/her issues with the help of a grievance redressal officer, then they can approach HDFC Nodal Officers or Principal Nodal Officer through e-mail, phone or in writing.

Nodal Officers Contact Details:

City Centre Nodal Officer Contact Number Mail Address
Andhra Pradesh, Telangana Hyderabad Sundar Krishnamoorthy 040-30091327 HDFC Bank Ltd, 8th Floor, HDFC Bank House,
Road No.1, Banjara Hills, Hyderabad – 500 034
Tel: 040-30091327
Phone Banking: 040-61606161
Rest of AP: 9949493333
Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland and Tripura Guwahati Ramadoss Ramaswamy 033 44065165 HDFC Bank Ltd, Quality Initiative Group, 2nd Floor, Build Well Compound Between Darwin School and NEPPCO Bhawan R G Baruah Road Guwahati, Assam-781005
PhoneBanking:
Assam: 99571 93333
Others: 1800 3453333
Bihar and Jharkhand Patna Ramadoss Ramaswamy 033 44065165 Address: HDFC Bank Ltd,
EXHIBITION ROAD-PATNA
Address : Bimla Sadan Holding No # 801 / 432, Ward No # 37 Exhibition Road, Gandhi Maidan, Patna-800001
Bihar – India
phone no : 033-44065165
PhoneBanking: (0612) 6160 616
Delhi, Jammu and Kashmir and Ghaziabad and Gautam Budh Nagar districts of Uttar Pradesh
Haryana (except Panchkula, Yamuna Nagar and Ambala Districts)
New Delhi Santosh Sinha 0124 4664245 HDFC Bank House, Vatika Atrium, A – Block, Golf Course Road, Sector 53, Gurgaon – 122002
Tel : 0124 4664245
PhoneBanking:
Delhi: 6160 6161
Jammu & Kashmir: 1800 180 4333
Ghaziabad and Gautam Budh Nagar districts of Uttar Pradesh: 99359 03333
Haryana (except Panchkula, Yamuna Nagar and Ambala Districts): 99962 43333
Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu Ahmedabad Alpa Kothari 079 66001069 HDFC Bank House , Opp. Navrangpura Jain Temple, Navrangpura, Ahmedabad – 380 009
Tel : 079-66001069
PhoneBanking:
Ahmedabad: 079 6160 6161
Rest of Gujarat: 98982 71111
Himachal Pradesh, Punjab,Union Territory of Chandigarh and Panchkula, Yamuna Nagar and Ambala Districts of Haryana Chandigarh Ashok Puri 0172 3924866 HDFC Bank Ltd, Bank House, 28, Industrial Area, Phase I, Chandigarh.
Tel : 0172 -3924866
Fax : 0172- 3924997
PhoneBanking:
Chandigarh: 6160 616 Punjab 98153 31111
Himachal Pradesh: 1800 180 4333
Haryana 99962 43333
Karnataka Bangalore Binod P 9342928584 HDFC Bank Ltd, First floor,103/31, 26th Main Road, 4th T Block, Jayanagar, Near SSMRV College, Bangalore – 560041
Mobile: 09342928584
PhoneBanking:
Bangalore: 080-6160 6161
Rest of Karnataka: 9945863333
Credit Card Bangalore:- 080-66224332
Rest of Karnataka:- 1800 425 4332
Kerala, Union Territory of Lakshadweep and Union Territory of Puducherry (only Mahe Region) Thiruvananthapuram Jitheesh Janardhanan 9387642746 HDFC Bank Ltd, Cordial Residency Towers, Opposite Kurups Lane, Sasthamangalam, Thiruvananthapuram – 695010
Tel No : 9387642746
Fax No: 0471 3076894
PhoneBanking:
Kochi: 6160 616,
Rest of Kerala: 98956 63333
Union Territory of Puducherry (only Mahe Region): 98406 73333
Madhya Pradesh and Chattisgarh Bhopal Vikas Vijayvergiya 74898 60375 HDFC Bank Ltd, 179, M P Nagar, Zone -II, Near Hotel Lake Princes, Bhopal – 462011
Mobile :74898 60375
PhoaneBanking:
Indore: 6160 616
Rest of Madhya Pradesh & Chhattisgarh: 98936 03333
Maharashtra and Goa Mumbai Caesar Pinto 022 33958663 HDFC Bank Ltd, 5th Floor, Tower B, Peninsula Business Park, Lower Parel West, Mumbai 400013
Tel : (022) 33958663
PhoneBanking:
Mumbai: 6160 6161
Rest of Maharashtra & Goa: 98906 03333
Orissa Bhubaneswar Ramadoss Ramaswamy 033 44065165 HDFC Bank Ltd, Quality Initiative Group, Hotel Crystal, Plot No – D, Baramunda, Bhubaneswar – 751003
PhoneBanking: 99379 03333
Rajasthan Jaipur Parul Sharma 0141 2353326 HDFC Bank Ltd, A-8 Hanuman Nagar (A), Jaipur – 302021, Rajasthan
Tel : 0141-2353326
Phone Banking :
Jaipur – 0141-6160616
Rest Of Rajasthan – 9875003333
Tamil Nadu, Union Territories of Puducherry (except Mahe Region) and Andaman and Nicobar Islands Chennai Sujith Krishnan 044 28616424 HDFC Bank Ltd., Prince Kushal Towers, First Floor, A Wing, 96, Anna Salai, Chennai – 600002.
Tel no : 044 28616424
Fax : 044 28616409
PhoneBanking:
Chennai: 6160 6161
Rest of Tamil Nadu & Pondicherry: 98406 73333
Andaman and Nicobar Islands: 98310 73333
Uttar Pradesh (excluding Districts of Ghaziabad and Gautam Budh Nagar) and Uttaranchal Kanpur Anurag Gupta 0522 3019135 HDFC Bank, 2nd Floor, Pranay Towers, 38 Darbari Lal Sharma Marg, Near Pratibha Cinema, Lucknow
Tel No.: 0522-3019135
Fax : 0522-3010243
PhoneBanking:
Lucknow : 0522 6160 616
Rest of Uttar Pradesh & Uttarakhand: 99359 03333
West Bengal and Sikkim Kolkata Ramadoss Ramaswamy 033 44065165 HDFC Bank Ltd. Dalhousie Branch, 4 Clive Row, Kolkata – 700 001
Tel : 033-44065165
Fax : 033-30273620
PhoneBanking:
Kolkata: 6160 6161
Rest of West Bengal & Sikkim: 98310 73333

Principal Nodal Officer Contact Details:

Address:

Mr. Appala Pranesh Rao
HDFC Bank Ltd. 5th Floor, Tower B, Peninsula Business Park, Lower Parel West, Mumbai 400013
Tel: 022- 30961541
Fax Number: 022-30788580

*HDFC Bank Nodal Officers / Principal Nodal Officer available timings: Monday to Saturday (9:30 AM – 5:30 PM).

If the customer is not satisfied or is not able to resolve his/her issues with Nodal Officers / Principal Nodal Officer and the customer does not receive any response within 30 days of lodging Complaint, then they may approach the Banking Ombudsman appointed by the Reserve Bank of India.

For contact details, please CLICK HERE

HDFC Bank Credit Card Customer Care Service for NRI’s

HDFC Bank provides 24*7 phone banking services to help NRI customers on their queries related to products, credit card offers, complaints or feedback.

Credit Card Customer Care Number by Country Toll-Free Numbers
The USA and Canada 855 999 6061
Singapore 800 101 2850
Kenya 0 800 721 740
Other Countries 91 2267606161