HDFC Bank Debit Card Customer Care Numbers

HDFC Bank Limited was founded in 1994 and is one of the leading private sectors banks in India with 80k+ employees, 4,715 branches and 12,260 ATM's. It has its headquarters in Mumbai, Maharashtra and has a presence in Bahrain, Hong Kong, and Dubai. HDFC values their customer satisfaction and it offers 24*7 support to help with product information, complaint, grievances or suggestion. It has a dedicated team manning the HDFC Debit Card Customer Care Toll-free Number Service to address any customer grievances.

HDFC Debit Card Toll-Free Helpline Number

If the Debit card is lost/stolen, HDFC customers can report immediately by calling the 24*7 toll-free number and can avoid misuse or fraudulent transactions on their debit card. HDFC Bank customers and non-customers can dial HDFC Phone Banking Toll-free helpline number-1800-425-4332 for BSNL/ MTNL Landline for queries regarding products, debit cards offers or services.

*All HDFC Bank  IVR transactions are available 24x7 and customer care agent-assisted services are available between 9.30am to 6.30 pm from Monday to Saturday (agent-assisted is not available on 2nd & 4th Saturdays, all Sundays and Bank Holidays).

HDFC Bank Debit Card Customer Care Number By State

State Customer Care Number
Arunachal Pradesh, Mizoram, Nagaland Tripura, Meghalaya, Manipur 1800 345 3333 (Toll-free from BSNL landlines)
Assam 99571 93333 (Toll-free from BSNL landlines)
West Bengal, Sikkim 98310 73333
Jammu & Kashmir, Himachal Pradesh 1800 180 4333 (Toll-free from BSNL landlines)
Uttar Pradesh, Uttarakhand 99359 03333
Bihar, Jharkhand 1860 266 6161
Gujarat 98982 71111
Haryana 99962 43333
Punjab 98153 31111
Rajasthan 98750 03333
Maharashtra, Goa 98906 03333
Andhra Pradesh 99494 93333
Karnataka 99458 63333
Kerala 98956 63333
Madhya Pradesh, Chhattisgarh 98936 03333
Orissa 99379 03333
Tamil Nadu, Pondicherry 98936 03333
Andaman and Nicobar 98310 73333

HDFC Bank Credit Card Customer Care Number By City

City Customer Care Number
Ahmedabad, Bengaluru, Chennai, Delhi/NCR, Hyderabad, Mumbai, Kolkata, Pune 6160 6161
Patna 1860 266 6161
Lucknow, Chandigarh, Kochi, Indore, Jaipur 1860 266 6161

HDFC Bank Mail Address

HDFC Bank Customers can send their debit card related queries, feedback or complaints to the addresses listed below:

By Post: Manager, HDFC Bank Cards Division PO Box No. - 8654, Thiruvanmiyur PO, Chennai - 600 041

By Courier: Manager, HDFC Bank Cards Division, No. 8, Lattice Bridge Road, Thiruvanmiyur, Chennai - 600 041

HDFC Bank Customer Grievance Redressal Officer

If the Debit Cardholder is not satisfied with the customer care service for addressed issues or complaints, they can reach the grievance redressal officer by 3 ways:

  1. Email: Visit HDFC grievance redressal page (Click Here) and fill the mandatory details on the contact form and click on submit.
  2. Call: To resolve HDFC credit card complaints/issues customers can reach grievance redressal officers by dialing 044-23625600
    *HDFC grievance redressal officers availability timings: Monday to Saturday (9:30 AM - 5:30 PM)
  3. Mail: HDFC customer can write to the Grievance Redressal Officer, HDFC Bank Cards Division, 8, Lattice Bridge Road, Thiruvanmiyur, Chennai-600041.

The grievance redressal from HDFC Bank has a pre-defined policy, as per RBI guidelines. It is open to all customers. However, quick and effective redressal for all HDFC Bank debit card customer complaints can be obtained.

Grievance Redressal Officer will respond to customers within 10 working days. Kindly note one can avail grievance redressal officer's service only when the customer issues are not resolved with the customer care service representative.

For any debit card issues such as rewards redemption, Money back offers, shopping offers, loss/theft, fraudulent transactions etc.., HDFC customer can contact given 24*7 helpdesk numbers to resolve their concerns for secure banking.

General Precautions for Healthy Banking

  • Avoid using Debt cards, credit cards and Internet Banking on Public/Shared computers, Mobile devices and public places like Bus stops, Cafés, Libraries.
  • Always Log out on Internet Banking portal and use incognito mode on shared devices. Clear history and close the browser when you have finished your online banking Transaction.
  • Disable the 'AutoComplete' function within your browser and don't save crucial passwords on online password saving tools.
  • Install firewall and anti-virus software to help detect and disable the malicious software. Keep them up to date from new cybercrime threats.
  • Change Internet Banking and Debit/Credit card password regularly.
  • Always use the strong password with alphanumeric passwords and don't use generic passwords such as DOB, surnames, pet name etc and use different passwords for all accounts.
  • Do not share account information and OTP with callers or telemarketers claiming to confirm or verify your account information.
  • Always check and ensure SSL certificate for websites before proceeding online payment.
  • Never respond to emails that ask personal information and immediately report bank regarding spam emails.