ICICI Bank Credit Card Customer Care Numbers

Have any query or issues with ICICI credit card or need to contact ICICI Bank credit card customer care team? No worries. ICICI Bank provides 24x7 dedicated customer care service to credit cardholders and addresses their queries or concerns. Credit card holders can also inquire all queries related to credit card offers, spend limit, interest rates. ICICI Bank also provides a toll-free number to their international or NRI customers.

ICICI Bank values customer satisfaction and takes their feedback seriously to provide the best services in the industry. However, any customer or non-banking customer can contact ICICI bank helpdesk via phone, SMS, e-mail, toll-free number or postal address. Customers can also report his/her complaints regarding theft or unauthorized transaction.

Industrial Credit and Investment Corporation of India or ICICI offers a wide range of financial services and banking products for all sectors. It is one of the largest private sector banks in India with around 84027 employees as of 2017. ICICI Bank also has a vast network of 4,000+ branchesand 14,000+ ATMs situated all over in India.

ICICI Credit Card Toll-Free Numbers

Credit Card users can contact 24*7 Toll-Free number - 1800 200 3344  to register their complaints. ICICI bank customer or non-customers can also ask general queries related to credit cards.

In case of loss/theft of the debit card, customers can report immediately by calling to 24*7 ICICI Bank toll-free number. By registering complaint customers can avoid misuse or fraudulent transactions on debit card.

After contacting the given toll-free numbers, the customer will be directed to IVRS. Then IVRS support will provide some generic options to the dialer. After selecting options, IVRS provide some solutions or pieces of information regarding queries. If the customer is not satisfied, IVRS redirects his/her call to the support team for further assistance.

In case of loss/theft of credit card, customers can report immediately by calling to 24*7 ICICI Bank toll-free number. By registering a complaint, customers can avoid misuse or fraudulent transactions on their credit cards.

Note: Customer Support Team are available from Monday to Friday between 9 a.m. to 6 p.m.

ICICI Credit Card Customer Care Numbers by City

Credit Card users can contact 24*7 Toll-Free number - 1800 200 3344  to register their complaints. ICICI bank customer or non-customers can also ask general queries related to credit cards.

City Customer Care Number
Ahmedabad 07933667777 / 07944455000
Bangalore 08033667777 / 08044455000
Bhopal 07553366777
Bhubaneswar 06743366777
Chandigarh 01723366777 / 01724445500
Chennai 04433667777 / 04444455000
Dehradun 01353366777
Delhi 01133667777 / 01144455000
Ernakulam 04843366777
Gurgaon 01243366777 / 01244445500
Hyderabad 04033667777 / 04044455000
Jaipur 01413366777 / 01414445500
Kolkata 03333667777 / 03344455000
Lucknow 05223366777 / 05224445500
Mumbai 02233667777 / 02244455000
Panaji 08323366777
Patna 06123366777
Raipur 07713366777

ICICI Credit Card Customer Care Numbers by State

State Customer Care Number
Andhra Pradesh 7306667777
Assam 9864667777
Bihar 8102667777
Chhattisgarh 9098667777
Goa 9021667777
Gujarat 8000667777
Haryana 9017667777
Himachal Pradesh 9817667777
Jammu & Kashmir 9018667777
Jharkhand 8102667777
Karnataka 8088667777
Kerala 9020667777
Madhya Pradesh 9098667777
Maharashtra 9021667777
Orissa 9692667777
Punjab 7307667777
Rajasthan 7877667777
Tamil Nadu 7305667777
Telangana 7306667777
Uttar Pradesh 8081667777
Uttarakhand 8081667777
West Bengal 8101667777

ICICI Bank Credit Card Customer care Postal Address

Credit Card customers can reach ICICI help desk through postal address for any query or complaint.

Address: ICICI Bank Limited, ICICI Phone Banking Center, ICICI Bank Tower, 7th floor, Survey no: 115/27, Plot no. 12, Nanakramguda, Serilingampally, Hyderabad. Pin Code: 500032.

ICICI customers can get a call back from customer care agents by simply sending SMS "UNHAPPY"  to "5676766" and the customer support will give a call back within 2 days.

Credit Card Grievance Redressal

Customers can reach to the higher officials if they are not satisfied with the customer support executive. Moreover, grievance redressal can be done through online complaint portal on the ICICI Banks website. Alternatively, customers can also drop an e-mail to customer.care@icicibank.com. Furthermore, for escalating the complaint to a  higher level, the customer should have ‘service request number’.

If Grievance Redressal Officers didn't resolve the issue or provide a satisfactory response to the complaints registered, customers can reach ICICI Head of Phone Banking to address concerns and escalate the given complaint. For these, customers need to download a grievance redressal complaint form from the ICICI website. Furthermore, after filling details in the complaint form, they have to send the copy to ICICI Head of Phone Banking postal address.

Address: Head of Phone Banking, ICICI Bank Ltd., Phone Banking Center, ICICI Bank Tower, Financial District, Gachibowli, Hyderabad 500032.

ICICI Bank Principal Nodal Officer Contact Details

If concerns or complaints are still not resolved or the customer doesn't receive any reply from the phone banking officer, the customer can contact Principal Nodal Officer. This can be done by submitting a complaint through e-mail or by sending to postal Address. For email, visit ICICI Bank website. Fill in the online complaint form and click submit button. However, for sending via post, download the complaint form and fill in the required details then send it to below given address.

Address: Principal Nodal Officer, ICICI Bank Ltd., ICICI Bank Towers, Bandra Kurla Complex, Bandra (East), Mumbai 400051.

After submission, Principal Nodal Officer will send the reply within four working days.

ICICI Bank Customer Service Head Contact Details

Contacting customer service head is the final step to escalate the issue or complaint. ICICI credit card customers can contact through email or by sending the complaint form via post.

Address: Senior General Manager and Head Customer Service, ICICI Bank Ltd., ICICI Bank Towers, Bandra Kurla Complex, Bandra (East), Mumbai 400051.

After submission, ICICI Bank customer service head will send the reply within four working days.

Eventually, most of the complaints or concerns from customers are resolved by ICICI Customer Service Head. However, if the issues are still not resolved, then the customer can approach the Banking Ombudsman appointed by RBI.

Furthermore, Customers can also get in touch with Ombudsman through phone, fax or by sending a written request through the post. For Banking Ombudsman contact details [click here]

ICICI Credit Card NRI Toll-Free Customer Care Number

International or NRI ICICI Bank customer can reach the NRI help desk to resolve their queries or submit complaints. ICICI bank also provides face to face video banking services through the mobile app and can get a call back by simply filling the online form. ICICI Banking is available in the Apple App Store and Google Play store. The NRI customers can also reach help desk by E-mail: nri@icicibank.com

Country Toll-Free Number
Canada 1866 ICICI 4U
USA 1866 ICICI 4Uk
UK 0 8081 314 151
Singapore 800 101 2553
Australia 0011-800-0424-2448
UAE 8000 9114 001
Bahrain 800 04 877
Hong Kong +852-22342651, +852- 22342655
Sri Lanka + 94 11 4242448
Russia + 7 495 981 4988
 
For Europe
Belgium 00-800-0424-2448
Finland 990-800-0424-2448
France 00-800-0424-2448
Germany 00-800-0424-2448
Ireland 00-800-0424-2448
Italy 00-800-0424-2448
Luxembourg 00-800-0424-2448
Netherlands 00-800-0424-2448

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