Have any query or issues with ICICI credit card or need to contact ICICI Bank credit card customer care team? No worries. ICICI Bank provides 24×7 dedicated customer care service to credit cardholders and addresses their queries or concerns. Credit card holders can also inquire all queries related to credit card offers, spend limit, interest rates. ICICI Bank also provides a toll-free number to their international or NRI customers.
ICICI Bank values customer satisfaction and takes their feedback seriously to provide the best services in the industry. However, any customer or non-banking customer can contact ICICI bank helpdesk via phone, SMS, e-mail, toll-free number or postal address. Customers can also report his/her complaints regarding theft or unauthorized transaction.
Industrial Credit and Investment Corporation of India or ICICI offers a wide range of financial services and banking products for all sectors. It is one of the largest private sector banks in India with around 84027 employees as of 2017. ICICI Bank also has a vast network of 4,000+ branches and 14,000+ ATMs situated all over in India.
ICICI Bank Credit Card Toll-Free Numbers
Credit Card users can contact 24*7 Toll-Free number – 1800 200 3344 to register their complaints. ICICI bank customer or non-customers can also ask general queries related to credit cards.
After contacting the given toll-free numbers, the customer will be directed to IVRS. Then IVRS support will provide some generic options to the dialer. After selecting options, IVRS provide some solutions or pieces of information regarding queries. If the customer is not satisfied, IVRS redirects his/her call to the support team for further assistance.
In case of loss/theft of credit card, customers can report immediately by calling to 24*7 ICICI Bank toll-free number. By registering a complaint, customers can avoid misuse or fraudulent transactions on their credit cards.
Note: Customer Support Team are available from Monday to Friday between 9 a.m. to 6 p.m.
ICICI Credit Card Customer Care Numbers by City
|City||Customer Care Number|
|Ahmedabad||07933667777 / 07944455000|
|Bangalore||08033667777 / 08044455000|
|Chandigarh||01723366777 / 01724445500|
|Chennai||04433667777 / 04444455000|
|Delhi||01133667777 / 01144455000|
|Gurgaon||01243366777 / 01244445500|
|Hyderabad||04033667777 / 04044455000|
|Jaipur||01413366777 / 01414445500|
|Kolkata||03333667777 / 03344455000|
|Lucknow||05223366777 / 05224445500|
|Mumbai||02233667777 / 02244455000|
ICICI Credit Card Customer Care Numbers by State
|State||Customer Care Number|
|Jammu & Kashmir||9018667777|
ICICI Bank Credit Card Customer care Postal Address
Credit Card customers can reach ICICI help desk through postal address for any query or complaint.
Address: ICICI Bank Limited, ICICI Phone Banking Center, ICICI Bank Tower, 7th floor, Survey no: 115/27, Plot no. 12, Nanakramguda, Serilingampally, Hyderabad. Pin Code: 500032.
ICICI customers can get a call back from customer care agents by simply sending SMS “UNHAPPY” to “5676766” and the customer support will give a call back within 2 days.
Credit Card Grievance Redressal
Customers can reach to the higher officials if they are not satisfied with the customer support executive. Moreover, grievance redressal can be done through online complaint portal on the ICICI Banks website. Alternatively, customers can also drop an e-mail to firstname.lastname@example.org. Furthermore, for escalating the complaint to a higher level, the customer should have ‘service request number’.
If Grievance Redressal Officers didn’t resolve the issue or provide a satisfactory response to the complaints registered, customers can reach ICICI Head of Phone Banking to address concerns and escalate the given complaint. For these, customers need to download a grievance redressal complaint form from the ICICI website. Furthermore, after filling details in the complaint form, they have to send the copy to ICICI Head of Phone Banking postal address.
Address: Head of Phone Banking, ICICI Bank Ltd., Phone Banking Center, ICICI Bank Tower, Financial District, Gachibowli, Hyderabad 500032.
ICICI Bank Principal Nodal Officer Contact Details
If concerns or complaints are still not resolved or the customer doesn’t receive any reply from the phone banking officer, the customer can contact Principal Nodal Officer. This can be done by submitting a complaint through e-mail or by sending to postal Address. For email, visit ICICI Bank website. Fill in the online complaint form and click submit button. However, for sending via post, download the complaint form and fill in the required details then send it to below given address.
Address: Principal Nodal Officer, ICICI Bank Ltd., ICICI Bank Towers, Bandra Kurla Complex, Bandra (East), Mumbai 400051.
After submission, Principal Nodal Officer will send the reply within four working days.
ICICI Bank Customer Service Head Contact Details
Contacting customer service head is the final step to escalate the issue or complaint. ICICI credit card customers can contact through email or by sending the complaint form via post.
Address: Senior General Manager and Head Customer Service, ICICI Bank Ltd., ICICI Bank Towers, Bandra Kurla Complex, Bandra (East), Mumbai 400051.
After submission, ICICI Bank customer service head will send the reply within four working days.
Eventually, most of the complaints or concerns from customers are resolved by ICICI Customer Service Head. However, if the issues are still not resolved, then the customer can approach the Banking Ombudsman appointed by RBI. Furthermore, Customers can also get in touch with Ombudsman through phone, fax or by sending a written request through the post. For Banking Ombudsman contact details [click here]
ICICI Credit Card NRI Toll-Free Customer Care Number
International or NRI ICICI Bank customer can reach the NRI help desk to resolve their queries or submit complaints. ICICI bank also provides face to face video banking services through the mobile app and can get a call back by simply filling the online form. ICICI Banking is available in the Apple App Store and Google Play store. The NRI customers can also reach help desk by E-mail: email@example.com
|Canada||1866 ICICI 4U|
|USA||1866 ICICI 4Uk|
|UK||0 8081 314 151|
|Singapore||800 101 2553|
|UAE||8000 9114 001|
|Bahrain||800 04 877|
|Hong Kong||+852-22342651, +852- 22342655|
|Sri Lanka||+ 94 11 4242448|
|Russia||+ 7 495 981 4988|